{"id":8964,"date":"2024-12-17T22:40:09","date_gmt":"2024-12-17T15:40:09","guid":{"rendered":"https:\/\/fsb.edu.vn\/?p=8964"},"modified":"2024-12-17T22:40:11","modified_gmt":"2024-12-17T15:40:11","slug":"pioneering-future-customer-experience-trends-with-cx-summit-2024","status":"publish","type":"post","link":"https:\/\/fsb.edu.vn\/en\/pioneering-future-customer-experience-trends-with-cx-summit-2024.html","title":{"rendered":"Pioneering Future Customer Experience Trends with CX Summit 2024"},"content":{"rendered":"\n<p><strong>On December 14 in Ho Chi Minh City, FPT School of Business &amp; Technology successfully hosted its annual CX Summit under the theme <em>\u201cNavigating the Future of Customer Experience in 2025.\u201d<\/em> The event gathered nearly 300 experts, leaders, and business representatives to discuss emerging trends, technologies, and strategies for enhancing customer experience (CX).<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"843\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0845.jpg\" alt=\"\" class=\"wp-image-8939\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0845.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0845-768x431.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Trends Defining CX in 2025<\/strong><\/h3>\n\n\n\n<p>At the conference, speakers highlighted innovations in technology applications such as Artificial Intelligence (AI), Big Data, and automation to optimize the customer journey. Key trends like hyper-personalized experiences, omnichannel integration, and real-time data analytics were identified as essential strategies for businesses to maintain a competitive edge.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0274.jpg\" alt=\"\" class=\"wp-image-8941\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0274.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0274-768x512.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0200.jpg\" alt=\"\" class=\"wp-image-8943\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0200.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0200-768x512.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0343.jpg\" alt=\"\" class=\"wp-image-8945\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0343.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0343-768x512.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n\n<p>A notable highlight was the presentation by international experts on building CX strategies based on deep customer insights. Practical examples showcased how small adjustments in communication approaches can yield significant improvements in customer satisfaction and loyalty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Connecting and Growing<\/strong><\/h3>\n\n\n\n<p>The conference not only provided updated knowledge but also facilitated connections between domestic and international businesses. The live discussion session on optimizing the customer journey garnered significant interest, offering an opportunity for CX leaders and experts to build networks, foster collaborations, and explore innovative ideas to comprehensively improve customer experience. Esteemed speakers delivered multi-dimensional and practical perspectives from various industries, adding significant value to the attending enterprises.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"843\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/MT_07022.jpg\" alt=\"\" class=\"wp-image-8953\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/MT_07022.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/MT_07022-768x431.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0241.jpg\" alt=\"\" class=\"wp-image-8947\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0241.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0241-768x512.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0918.jpg\" alt=\"\" class=\"wp-image-8949\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0918.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0918-768x512.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Concluding successfully, CX Summit 2024 reaffirmed its role as a pioneering event in the field of CX in Vietnam. FSB is committed to continuing the annual conference to support businesses in enhancing customer experience and staying ahead of new development trends.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>About CX Summit<\/strong><\/h3>\n\n\n\n<p>The CX Summit is an annual event organized by FPT School of Business &amp; Technology to deliver the latest insights on building and managing customer experience. This year\u2019s conference was honored to receive sponsorship and support from partners and organizations, including FPT Retail, Asia PMO, Filum.AI, BetterWorks Asia, Ipsos, Doodle Design, Sparren Consulting, Hongkong Business School, Crucx, S.I.S International General Hospital, SOI, and more.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"843\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0748.jpg\" alt=\"\" class=\"wp-image-8951\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0748.jpg 1500w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/FSB-0748-768x431.jpg 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/z6130235170641_680eea67e0df33d89a5e1209b8aa90f4.jpg\" alt=\"\" class=\"wp-image-8957\" srcset=\"https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/z6130235170641_680eea67e0df33d89a5e1209b8aa90f4.jpg 2560w, https:\/\/fsb.edu.vn\/wp-content\/uploads\/2024\/12\/z6130235170641_680eea67e0df33d89a5e1209b8aa90f4-768x432.jpg 768w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p><em>FSB News<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On December 14 in Ho Chi Minh City, FPT School of Business &amp; Technology successfully hosted its annual CX Summit under the theme \u201cNavigating the Future of Customer Experience in 2025.\u201d The event gathered nearly 300 experts, leaders, and business representatives to discuss emerging trends, technologies, and strategies for enhancing customer experience (CX). Trends Defining &#8230;<\/p>\n","protected":false},"author":2,"featured_media":8939,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[17],"tags":[],"class_list":["post-8964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fsb-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pioneering Future Customer Experience Trends with CX Summit 2024 - FPT Education<\/title>\n<meta name=\"description\" content=\"On December 14 in Ho Chi Minh City, FPT School of Business &amp; Technology successfully hosted its annual CX Summit under the theme \u201cNavigating the Future of Customer Experience in 2025.\u201d The event gathered nearly 300 experts, leaders, and business representatives to discuss emerging trends, technologies, and strategies for enhancing customer experience (CX).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fsb.edu.vn\/pioneering-future-customer-experience-trends-with-cx-summit-2024.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pioneering Future Customer Experience Trends with CX Summit 2024 - 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