GLOBAL CX SUMMIT VIETNAM 2025: THE FUTURE OF CUSTOMER EXPERIENCE WHERE TECHNOLOGY MEETS HUMANITY
The FPT School of Business & Technology officially announces the Global CX Summit Vietnam 2025 – an international Customer Experience conference. The event will take place on December 13, 2025, at the FPT Building, 10 Pham Van Bach, Cau Giay, Hanoi.
With a pioneering vision in modern management training and consulting, FPT School of Business & Technology officially announces the Global CX Summit 2025. The Global CX Summit 2025 aims to become an international forum for sharing visions, strategies, and advanced solutions in the CX field. This event also marks the efforts of the FPT School of Business & Technology to support businesses in applying technology and innovation to optimize customer value, aiming to enhance international competitiveness.
The Global CX Summit 2025 Customer Experience Conference
The conference convenes numerous distinguished speakers, including:
- Mr. Lou Carbone – Founder of Experience Engineering®, a global CX pioneer.
- Mr. Hoang Viet Anh – Chairman of FPT Telecom.
- Dr. Tom DeWitt – President of the “CX of M” (Customer Experience Professionals Association of Michigan) and Founder/CEO of the XMGlobal Collaborative.
- Ms. Gabrielle Syquia – Founder of the Customer Experience Association of the Philippines.
- Alongside leading CX experts in Vietnam such as Dr. Tran Phuong Lan (CCXP DXCON), Mr. Ngo Quoc Bao (FPT Retail), Mr. Hoang Anh Duc (MSB), Ms. Nguyen Thu Phuong (VPBank), and Mr. Hoang Cong Thang (Tam Anh General Hospital Hanoi), among others.
By attending the event, customers, businesses, and partners will have the opportunity to access multi-dimensional and practical perspectives on the future of customer experience through the main keynote and in-depth panel discussions. In addition to expert insights, the program also features networking activities connecting local and international businesses and experts, opening up opportunities for collaboration and learning about advanced Customer Experience strategies worldwide.
Event Details
- Time: December 13, 2025
- Venue: FPT Building, 10 Pham Van Bach, Cau Giay Ward, Hanoi
- Organizer: FPT School of Business & Technology & XMGlobal Collaborative
- Language: Bilingual Vietnamese – English (with simultaneous interpretation)
ABOUT THE GLOBAL CX SUMMIT VIETNAM 2025
The Global CX Summit is Vietnam’s largest annual high-level conference on Customer Experience Management, organized by the FPT School of Business & Technology in partnership with the XMGlobal Collaborative.
The XMGlobal Collaborative is an international association specializing in Experience Management (XM) with a comprehensive and borderless approach, covering all types of experiences, from users and customers to employees.
The CX Summit attracts a large number of attendees, including C-level executives, CEOs, and business administrators. It is also a gathering place for top-tier domestic and international experts in customer experience management, customer service, and strategic training and consulting sectors.
ABOUT THE FPT SCHOOL OF BUSINESS & TECHNOLOGY (FSB)
The FPT School of Business & Technology (FSB) is the graduate-level training institution under FPT University. With over 20 years of experience in organizational and business management training, FSB currently educates over 4,000 Master’s program students and more than 12,000 short-course trainees.
FSB is one of three Vietnamese members of the Association of Asia-Pacific Business Schools (AAPBS), which includes 147 leading schools in the region. Additionally, FSB is ranked by Eduniversal in the Top 24 MBA programs in East Asia, the Top 200 globally for MBA training, and is the only Vietnamese representative to achieve the “3 Palmes of Excellence Business School” distinction. FSB is also the first educational institution in Vietnam to have its MBA program internationally accredited by ACBSP (USA).
Here, learners are equipped with specialized knowledge and practical experience opportunities within Vietnam’s top-growing regional economy. With the mission to “elevate the image of the Vietnamese economy in the international arena,” FSB continuously connects its network of entrepreneurs, experts, and scholars to disseminate knowledge and accompany the Vietnamese business community on its journey of global integration.
Register now at: https://gcx.fsb.edu.vn/
